Welcome to Fundamentals First Athletic Training! I am so excited to team up with you and support your health and fitness goals. Because you work directly with me, every program and session is personalized just for you. To help keep my schedule running smoothly and ensure all my online, hybrid, and in-person clients get the absolute best experience, I’ve put together a few simple guidelines on how bookings, cancellations, and sessions work.
- Booking Your Sessions & Accountability
- Client Seniority Priority: Out of respect for loyalty, my schedule prioritizes client seniority. Clients with the
longest ongoing relationships get top priority for their preferred recurring time slots. - First-Come, First-Served: Outside of long-term recurring spots, my calendar operates on a first-come,
first-served basis. Whichever clients book a remaining time slot first get that spot, so I highly recommend
scheduling early. - Plan Ahead: Please log in and book your sessions or check-ins at least 48 hours in advance directly through the Trainerize app.
- Securing Your Spot: All training packages, hybrid plans, or online monthly memberships are paid upfront. Once payment is processed, your session credits will be unlocked in the app, allowing me to lock your spots on my calendar and open your custom training plans.
- Cancellations, Rescheduling & Makeup Windows
- The 24-Hour Rule: I completely understand that life happens and schedules shift! If you need to move or cancel an in-person or live hybrid session, you must do so in the app at least 24 hours in advance.
- Early Client Cancellations (Before 24 Hours): If you cancel before the 24-hour mark, your session credit is
automatically returned to your account. You have a 1-month grace period from the date of that missed
session to use that credit for a makeup workout before it expires (excluding introductory packages). - Late Client Cancellations (Within 24 Hours): Because I dedicate that time block entirely to you and may not fill it on short notice, sessions canceled within the 24-hour window are forfeited, and the credit is deducted as used. No makeup window applies to late cancellations.
- My Promise to You (Trainer Cancellation): If I ever have to cancel or miss a scheduled session with you, rescheduling that session is entirely free of charge and the makeup session must be used within a 30-day period.
- Running Late & Grace Periods (In-Person & Live Sessions)
- The 15-Minute Window: If you’re running a little behind, don’t panic! I will always wait for you…for up to 15 minutes. Just keep me in the loop if you think you might be late, I’m fairly understanding when it comes to the business of life.
- Making the Most of Your Time: To stay fair to the clients scheduled right after you, your session will still need to end at its original time.
- No-Shows: If I haven’t heard from you and you’re more than 15 minutes late, I will have to cancel the session for the day, and it will be counted as a used session.
- Health, Sickness & Emergencies
- Listen to Your Body: Your health is my top priority. If you are feeling under the weather or coming down with something contagious, please stay home, rest, and recover! We can always pivot your week to focus on light online tracking or mobility work in the app once you feel up to it.
- Emergency Passes: I know true emergencies and sudden illnesses happen. I am happy to waive the late cancellation fee once every few months to give you some grace during an unexpected situation.
- Package Frequencies, Introductory Options & The “5th Week” Rule
- Introductory New Client Pack: For new clients looking to get started, I offer a discounted 3-session pack for newcomers. This package must be paid in full upfront, and all 3 sessions must be completed within exactly 1 month of purchase. There is a strict no-grace-period policy on this intro pack; any unused credits
after 30 days will expire. This pack is here to help you gain consistency and confidence in the gym; only applicable to newcomers and prospective clients. - Consistency Frequencies: For ongoing clients, custom memberships are billed monthly based on a
standard 4-week cycle at your chosen weekly commitment level (1x, 2x, or 3x per week). Alternatively, I will offer package rates to clients who prefer a discounted price by paying in full. Please submit an inquiry form if you’re interested. - Individual Sessions: For those needing maximum flexibility, standalone individual single sessions can be
purchased one at a time as needed, subject to calendar availability. - The “5th Week” Extra Days: Calendar months vary, meaning some months naturally have a 5th week built
into them. Your monthly payment covers your exact weekly frequency allocation. Any extra calendar days
that generate an “additional” session beyond your standard monthly package are reserved and banked
toward my personal trainer time off and sick days throughout the year. This ensures you receive the
exact number of paid sessions you are billed for, while allowing me a structured window for personal time off
when needed. - Packages: I am offering 8, 12, and 24 session packages at lower rates/session. If this better suits your needs, that’s wonderful to hear. These packages will expire at the rate of 1x/per week with a 1-month grace period; once again, just to ensure your progress and consistency.
By booking your first session, purchasing a session package, or subscribing monthly, you agree to these guidelines so we can build a great partnership.
Let’s Get Started!